We want you to be completely satisfied with your purchase. If you are not entirely happy, we are here to help. This policy outlines the timeframe, eligibility, and methods for returns and refunds.
You have 3 days from the date of receiving your item to request a return.
To be eligible for a return, your item must meet the following conditions:
Condition: The item must be unused, unworn, and in the exact same condition that you received it.
Packaging: It must be in the original packaging with all tags attached.
Proof of Purchase: You must provide a valid receipt or proof of purchase.
Note: Certain items are exempt from being returned, such as digital products, downloadable software, or personalized/custom-made items.
To initiate a return, follow these steps:
Contact our support team at Info@TheHUBology.com to request a Return Merchandise Authorization (RMA) number.
Once approved, securely package the item and ship it to:
275 East Sandford BLVD #1128 MT. Vernon, NY 10550.
Customer-Initiated Returns: You will be responsible for paying for your own shipping costs for returning your item.
Defective or Incorrect Items: If you received a defective, damaged, or incorrect item, we will cover the return shipping costs.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and applied to your original method of payment within [5-10] business days.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you need to exchange an item for a different size or color, please return the original item following the steps above and place a new order for the desired item.
If you have any questions or concerns about our Return and Refund Policy, please reach out to us at Info@TheHUBology.com.